Shipping & Returns
Shop orders typically ship out within 1-3 business days of purchase, unless otherwise noted. Shop orders within the USA typically arrive within 3-10 business days of purchase, unless otherwise noted. Please note we add a Signature Confirmation for all orders to ensure proper delivery.
We are not responsible for packages that are lost or damaged in transit. If you choose to select First Class mailing, please note that these items are not insured unless you select to pay for insurance. Priority is insured automatically. If your item is damaged, you will need to file a claim with the USPS (https://www.usps.com/help/claims.htm) or UPS (https://www.ups.com/us/en/help-center/claims-support.page).
Make sure your billing and shipping addresses are correct when placing your order to guarantee correct delivery. Photo Surfaces cannot re-route packages.
Shop items may be returned within 10 days of receipt for store credit only. Returned items must be unused and in good condition.
Custom made items are not returnable nor are sale items (this includes promotional and discounted items), or gift cards. However, exchanges and new purchases made with store credit are subject to shipping fees.
To return an item, please email firstname.lastname@example.org with your full name and order number.
If you received a defected item, please email email@example.com immediately.
Sale Items, Exchanges, Cancellations
Only regular priced items may be returned, unfortunately sale items cannot be returned.
We only replace items if they are defective or damaged.
Cancellations must be made within 12 hours of your purchase. If a request is made after the 12 hour cycle, the cancellation will be denied as the order will already be on its way to production.
We reserve the right to update our shipping and returns policy at any point in time.
Terms do not apply to Rentals.